Legal Workflow provides law firms with expert assistance in developing case management systems, business process improvement and legal IT consultancy.
We have developed workflows for Residential Conveyancing, Probate, Personal Injury, Family and Debt Recovery, all adapting and building upon out of the box case management packages.
Additionally, we have created case management applications afresh for Civil Litigation, Crime, Employment, Wills, LPAs, Declarations of Trust and Commercial Property, where there was no standard application in the incumbent practice management system.
We are constantly creating new workflows and evolving existing ones to equip firms with the maximum in efficiency. All case management applications can be tailored to your firm's precise needs and style.
The company was founded by Martin Langan, a solicitor with vast experience in private practice, who is nationally known for work with legal technology.
Martin first started using case management in 1997 to meet his needs as a busy practitioner and has since then developed expertise in writing bespoke case workflows for clients of most of the UK legal software companies. He advises firms on IT strategies, business process improvement and selection of legal software, including online options.
Andy Mckelvey brings to Legal Workflow superb software development and integration skills. He has devised and delivered impressive innovative solutions, both within and outside the legal profession.
His experience of database integration is being deployed in a number of Legal Workflow projects and the team is constantly working on new ideas, transforming them into valuable tools for our clients. Andy also has considerable experience of legal practice and case management development. As Senior Software Developer, Andy is at the heart of the cutting edge products and services that Legal Workflow is bringing to the legal market.
Neil has a thorough understanding of what lawyers need from practice management systems and business information, having implemented and configured systems for a wide range of legal practices. A non-practising lawyer and qualified project manager, Neil has consulted and developed legal workflow systems for both law firms and legal software suppliers giving him a unique perspective on the resources required to transition a successful implementation project into an ongoing success.
In supplier selection, he works with legal practices to put an objective and robust supplier selection model in place to identify the pain points in the business, quantify their requirements and identify the potential return on investment. As well as project managing the initial implementation, Neil is keen to add value throughout the entire life cycle of a practice management system, working with clients to put in place their own ongoing internal system development ‘Roadmap’ according to priorities and available resource.
Why do you do what you do, and why do it in the way that you do? If the answer is, “We’ve always done it that way” you probably need to check whether this is still appropriate today, as failure to do so can leave you trailing behind your competition. We can analyse your business processes and advise on improvements to help make it easier for your clients to use your services, and make you more efficient and more profitable. Be prepared to be challenged!
Having looked at your processes, it may well be that they need re-engineering so as to make it easier for your clients to use your services, and make you more efficient and more profitable. This exercise will involve your honest appraisal of how things are done, who does them, and whether the status quo is justifiable or should be changed. We will lead you through this process and advise on where we consider changes should be made and why. With your approval, we will then engage with you and your colleagues to re-engineer your business processes for the benefit of you and your clients.
Workflow should be at the heart of your operation. You may have acquired a practice and case management system many years ago, but are either using very little if any of its capability or it may not have been kept up to date and therefore fallen into disuse. Alternatively, it could be that you have never used workflow to produce your work. Either way, you will not be working as efficiently as you could and this will be reflected either in your being too expensive to be attractive to clients, or your being unprofitable. We have great experience in customising workflows provided by case management suppliers and even writing workflows afresh, particularly where your supplier has not produced a workflow for a particular area of work. The benefits of good workflows are found in the ability to do more work with less effort and expenditure of time and resources. Workflows can also be used to ensure compliance.
Your practice management system is likely to have reporting capability, but you might find that you spend a long time analysing their content. Excel is a powerful tool for report analysis, but the expertise required is hard to come by. We can tailor any reports that you produce in Excel, so as to present, filter and automate analysis of data to match your requirements. Automated analysis can also include automated emailing of reports to such recipients as you require, at the touch of a button.
Your clients will increasingly demand online capability. If you cannot deliver online services, significant numbers of your clients will look to those of your competitors who do interact in this way. We offer an online data capture platform, which enables online questionnaires to be produced as an addition to your website, branded for you, and containing logic that enables only relevant questions to be asked of your client. The responses are sent to you in such format as you require, so that you can either import the data into your case management system, or, where this is not made possible by your software provided, direct to documents production.
Online data capture is often thought of as a means of incepting clients and new matters, but these processes should also be used for obtaining instructions throughout the life of a matter. Whenever you would normally send a client a questionnaire, you can now send a secure link to your data capture page so that the client can input the answers and send it to you. Examples include, Will and LPA instructions, property information, MoJ Portal claims, divorce instructions and debt recovery. Not only will you benefit in terms of efficiency and therefore profitability, but your clients will be pleased to do business with a cutting edge firm.
Many people struggle with aspects of using Microsoft Word and businesses can find it difficult to produce consistent, on-brand documentation. Particular problems include inconsistent paragraph numbering or application of styles within merged documents, all of which we can fix for you.
We can also enhance these templates with customised ribbons and functionality tailored to individual requirements. They give easy access to the styles that people should be using within a document and allow you to lock down styles and functionality that people shouldn’t be using, ensuring more consistent documentation. Additional functionality can be added to the customised ribbon, such as the ability to:
Most repetitive, time consuming documentation tasks can be automated, saving users time and giving more consistent results. If you have tasks in Word that are a constant frustration to you, we can generally find a better way to do it and take some of the burden of using Microsoft Word away, leaving you more time to focus on the important stuff.
We can also apply this magic to Excel spreadsheets and PowerPoint presentations.
"Martin is an experienced consultant with a broad range of knowledge about the law and how to turn that into workflows and case management. He is very user friendly and matches his style and pace to the needs of his clients. But make no mistake, he will make your business processes far more efficient and easy to use, delivering more bottom line value for the effort you take.”
Nick Mercer, Former Director of Business Operations at Matthew Arnold & Baldwin, London, Watford and Milton Keynes
“Martin Langan’s ability to extract the very best from a practice management is impressive. The fee earners find that his extensive knowledge of the law and legal practice mean that communicating the needs of the department are made much easier. His intuition means that a lot of our legwork is reduced and the whole process is proactive and far more productive than might be the case with a non-legally trained programmer.
Martin’s attention to detail and rigorous integrity mean that all our department heads have complete faith in the workflows he designs.
Without his holistic approach we would not have succeeded in getting our ISO 9001 on the first attempt with no corrective actions – much of which depended on his workflows.”
William Ware, Director and Head of IT at Warner Goodman LLP, Hampshire
“Martin's expert knowledge of IT and in particular case management systems proved invaluable during our time together. He was instrumental in bringing about changes to my groups working practices that were of huge benefit to us both financially and in terms of time saving. He really knows his stuff and I would not hesitate in recommending his services.”
Ian Peach, Senior Associate and Head of Residential Property at Coffin Mew LLP
“If there is an IT/Case Management solution that Martin cannot find, it is unlikely to exist. Most helpful and professional. Highly recommend.”
Harry Peradigou, Partner at Brightstone Law LLP
“Martin is a highly regarded legal workflow expert. I have found his advice invaluable over the years. He has a strong understanding of the changing nature of the legal market and fully appreciates the role workflow will need to play within law firms if they are to embrace the numerous changes ahead. I would recommend Martin to anyone.”
Catherine Bailey, Managing Director at Bar Marketing Limited
“Martin is an experienced lawyer who has brought his expertise and imagination to the legal services industry to provide IT solutions with a strong focus on business efficiency. I would not hesitate to recommend Martin’s services to any legal business which wishes to get a good return on investment on their previously underused IT systems.”
Nick Miller, Director at James Legal Limited
“I have worked with Martin for many years now and I would not hesitate to recommend him to any of my Contacts.
His knowledge and expertise within the Legal profession is second to none.
He has a complete understanding of how a Legal Practice should operate which is why he is the ideal man, not only to develop ALL your Legal workflows with a view to streamlining and automating your procedures, but as a consultant moving forward with your Business plan.”
Tony Bowler, Business Development Director at J L Business Improvement
Legal Workflow Limited is registered in England & Wales. Company Registration Number 6348712.
Registered Office 6 Chilgrove Business Centre, Chilgrove Park Road, Chichester PO18 9HU.